KYC Requirement - Vastspace Pte Ltd

At Vastspace, compliance and integrity are core to how we operate as a hosting provider. To maintain a secure environment for all customers, we require new customers to complete a Know Your Customer (KYC) verification process.

KYC Verification Process

Once you place an order and create a customer account, our team will verify your business information before processing and delivering your service. To help ensure a quick and smooth verification, please provide accurate and up-to-date information. This helps Vastspace reduce the risk of fraud, abuse, and network-related issues while supporting a secure hosting environment for everyone.

Additional Verification

In some cases, we may need to request additional information through the email address or phone number you provide. This may include further details about your business, contact information, or other information required to meet national and international compliance obligations. Once verification is complete, we will be able to accept your order and begin supporting your business needs.

Existing customers should note that we may periodically re-verify information as part of our ongoing compliance obligations. When this happens, we will give you sufficient notice and an opportunity to provide any required information. Please keep your account details current to ensure Vastspace always has accurate information.

How long does verification take?

After Vastspace receives your order or quotation, our Compliance team will review your information as quickly as possible. If additional information is needed, we will contact you using the contact details you provided. Please respond promptly to help avoid delays in the verification process.

GDPR and Data Processing

By submitting an order through the Vastspace website or requesting a quotation, you consent to Vastspace carrying out its KYC verification process and processing the personal data necessary for that purpose. For more details on how we handle personal data, please refer to our personal data protection/privacy policy.