Whatsapp/ Telegram: under construction Live Chat Submit Ticket   Login

Out of sudden, I cannot access my website

Symptom: You cannot access the website hosted at Vastspace but you can access others.
Most likely: Your network IP is blocked by our Firewall.
Why are you blocked by our Firewall?
Providers like us have a network mechanism to detect unusual network behaviours. Scanning open ports are the most common problem. Hackers find opened ports to attack a host has software vulnerabilities or loopholes.
We detect this type of scanning activity and block their IP address for a period of time. However, you can be the victim. Your computer and network are used as scanning tool if they are infected with malware/ backdoor.
If this happens, there are a few things that you can help us to determine;
  • Use a smartphone or device on a different network, example: LTE or mobile network to confirm your website is working.
  • If your website is working on the device on a different network, we can confirm your IP has been blocked for scanning activity.
  • At this stage, visit this website https://www.whatismyip.com/ to obtain the public IP address.
  • Report your problem and IP address to our support at email@vastspace.support.
  • Scan your computer or devices with latest virus definition. A deep scan is recommended.
This can be applied to email access.
About the Author
martin
Martin has been in the Web Hosting industry for more than 2 decades. He is specialized on Web Security, Cloud Hosting, Cloud computing and different types of virtualization.

Leave a Reply