Payment and Refund Policies
All prices listed at http://vastspace.net and https://my.vastspace.net are in Singapore dollars.
Vastspace Pte. Ltd. accepts cheque, bank fund transfer or credit card payment via Paypal. A 3% Processing fee is charged when payment is made through PayPal.
Local Cheque payment
Made payable to : VASTSPACE PTE LTD
Drop the cheque to any of the DBS/ POSB Branch Cheque Deposit box, save time with the postage hassle. (http://locator.dbs.com/)
Please remember to indicate our account number 019-904598-0 at the back of your cheque before you drop in the cheque.
After which, write to [email protected] with the cheque number and issuing bank details.
For Bank Wire Transfer
Name of Account: VASTSPACE PTE LTD.
BANK NAME: DBS BANK LTD
BANK CODE: 7171
BRANCH CODE: 019 (DBS Woodlands Branch)
ACCOUNT NUMBER: 019-904598-0
SWIFT CODE: DBSSSGSG
Send a copy of electronic transaction slip of the successful transfer to [email protected] for our reference.
For wire transfers, customers are expected to bear all bank and administrative charges incurred. Customers are advised to consult with their bank or credit facilities on costs incurred before proceeding with wire transfer.
Customers must undertake to pay upfront and in full service fees and any other fees before payment is due.
Penalty charges may be imposed for payments made after the due date, at the sole discretion of Vastspace. Services provided by Vastspace to the Customer will be suspended if the requisite fees are not paid in full by the due date.
A re-activation fee of S$80 is required for the reinstatement of accounts which have been suspended.
If the account has been terminated, all information contained and related to the account will be deleted and purged. Customers will thus be unable to retrieve the above mentioned information.
Vastspace shall not be held responsible in any way for any loss or damage incurred due to the disruption of service arising from overdue payments.
As a general guideline, all hosting fees paid to Vastspace are non-refundable. However, the refund of hosting fees may be considered in special circumstances after evaluation on a case-by-case basis, and at the discretion of the Company Management.