As a web hosting provider, we do not normally suspend an account or a web hosting user even the subscription has expired. We will write to the subscriber if he or she wishes to continue.
However, we suspend a website if it has violated our terms severely and authorities have stepped in and given instruction to us to do so. Otherwise, we will try our best not to suspend a website or web hosting subscription.
Not long ago, a reseller has come to me. He asked me if I can help him, 2 of his customers’ web hosting account were suspended. Since it is not hosted at Vastspace, I cannot help him.
A suspended account means your provider temporarily stopped your web hosting service. The service refers to your website and all email services. It means at this point, you will see suspended messages at your website and you cannot access your emails and mailboxes.
We understand the consequences, only if we have a good reason to do that. The most common is spamming from a vulnerable website or a compromised email account.
We have root access to the server, we will be able to trace if it is a website or a compromised email account used to spam. For the website, you can temporarily unpublish the website and update it with a new password for the compromised email account. This will stop spamming usually.
For this kind of scenario, you do not have to suspend the affected account. You write to them on this incident after you mitigate the spamming. Affected users can continue to use their email service even the website is disabled for spamming.
You can see the differences here. You can be paying less or more but handling such incidents are important. If you are operating a business, and your email is handicapped. In other words, you have to stop doing business during the suspended period.