Suspend or not to Suspend?

Suspend or not to Suspend?

As a web hosting provider, we do not normally suspend an account or a web hosting user even the subscription has expired. We will write to the subscriber if he or she wishes to continue.

However, we suspend a website if it has violated our terms severely and authorities have stepped in and given instruction to us to do so. Otherwise, we will try our best not to suspend a website or web hosting subscription.

Not long ago, a reseller has come to me. He asked me if I can help him, 2 of his customers’ web hosting account were suspended. Since it is not hosted at Vastspace, I cannot help him.

A suspended account means your provider temporarily stopped your web hosting service. The service refers to your website and all email services. It means at this point, you will see suspended messages at your website and you cannot access your emails and mailboxes.

We understand the consequences, only if we have a good reason to do that. The most common is spamming from a vulnerable website or a compromised email account.

We have root access to the server, we will be able to trace if it is a website or a compromised email account used to spam. For the website, you can temporarily unpublish the website and update it with a new password for the compromised email account. This will stop spamming usually.

For this kind of scenario, you do not have to suspend the affected account. You write to them on this incident after you mitigate the spamming. Affected users can continue to use their email service even the website is disabled for spamming.

You can see the differences here. You can be paying less or more but handling such incidents are important. If you are operating a business, and your email is handicapped. In other words, you have to stop doing business during the suspended period.

 

 

How to reduce spam emails?

How to reduce spam emails?

How to reduce spam emails?

Actually, it is frustrating if you are receiving a lot of spam email. Even you have so-called the best anti-spam on your email service, you can receiving spam email, maybe lesser and at the same time, you might treat some emails as spam email, known as false positive.

As far as I’m concerned, there isn’t 100%. With anti-spam you are receiving lesser definitely but your definition is never the same as the server. Some anti-spam require you to set rules or train them in order to be effective

Thus, you cannot eliminate those spam emails defined by you. However, you can still minimise receiving spam emails without spending a lot to or buy a good anti-spam. Here are a few tips to help you;

a. Never use your ‘work’ email to do registration online for personal use, Your email address can be sold to someone for bulk sending. Always think twice if registration is necessary.

b. Avoid common account name like help, sales, enquiry or similar. If your name is John, avoid using john@, and add your last name.

c. Do not advertise your email address. Spammers like to use harvesting technique to collect email addresses. Common areas like auction portals, buy & sell portal etc.

e. Make sure you use SPF in your domain name DNS allows only¬†permitted email server to send email on your behalf. I recommend ‘-a’ at the end of SPF record if you want to enforce those emails impersonate your organization.

f. Use effective RBLs on your email server. Reputable RBLs filter emails sent from bad IP addresses.

 

 

 

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What is IP Reputation Protection?

DNSBLs and RBLs are generally used on mail servers to reject or flag messages sent from sites that have been Blacklisted. If your mail server has been added to the DNSBL’s database, emails sent are likely rejected or identified as SPAM.

Our IP Reputation Protection System queries major DNS-based Blackhole List databases and SenderBase which is one of the world’s largest email and web traffic monitoring network, and process these results to send alerts to our support team to take immediate action. We help the customer to identify the root cause, contacting the various DNSBL agency to request removal and mitigate the impact on emails returned to sender due to a blacklist.

If the event your mail server has been blacklisted, we usually take less than an hour to restore your mail service with IP Reputation Protection.